Swiggy and Tuckly

Two different questions

Searches for a Swiggy integration usually mean one of two things. Either the owner wants Swiggy orders to appear on the same screen as everything else, or they want the menu they maintain in one place to show up on Swiggy too. Both are reasonable. Neither is something Tuckly does, and it helps to understand why before deciding whether that matters.

Where Swiggy orders go today

Swiggy orders reach a restaurant’s POS through the POS vendor. Petpooja lists Swiggy among the online-ordering platforms it integrates with. Restroworks states on its marketplace page that Swiggy orders flow directly into the Restroworks system. UrbanPiper Hub is built around collecting orders from channels like Swiggy and pushing them into whatever POS the restaurant already has. If your Swiggy tablet orders already print in the kitchen without someone retyping them, one of those pipes is doing the work.

We tried to read Swiggy’s own developer documentation and could not: the portal we found rendered empty. We are not going to describe an API we have not seen, so this page relies on what the POS vendors publish about their Swiggy connections.

Where a direct site fits

Tuckly is a channel of its own, in the same sense that Swiggy is a channel. Orders placed on your site arrive on the Tuckly order screen and, where a POS connection exists, would be pushed into the same POS that receives your Swiggy orders. The two channels would meet at the POS, not inside each other. The status of each POS connection is on its own page in the integrations directory, and none of them are live yet.

Menus are the one thing to keep in step by hand until then. If the chicken runs out, it comes off both. A POS that owns the menu makes that a single action once the connections exist.

What Swiggy costs, from public reporting

Swiggy’s commission is in your partner agreement and is not published as a rate card. Reported figures, with dates:

• Business Standard reported in August 2024 that Swiggy typically charges commissions ranging from 17 to 25 per cent.
• Business Standard reported in June 2025 that Bernstein estimated take rates of 18 to 20 per cent.
• Inc42 reported in June 2025 that NRAI insiders put commissions at around 25% to 35% across the two large platforms.

On the customer side, Inc42 reported in March 2026 that Swiggy raised its platform fee to 17.58 rupees including GST, after Zomato’s increase to 14.9 rupees before GST. That is a per-order charge the customer sees, separate from your commission, and it is one reason a direct order can look cheaper to the customer as well as to you.

Whatever rate is in your contract, the commission calculator turns it into a monthly and annual figure against your order volume, and does not assume every order would move.

Running both

The usual pattern is not either-or. Swiggy brings customers who have never heard of your restaurant, and for a new kitchen that reach is the whole point. A direct site gives the people who already know you a place to order where no commission is deducted and where their name and number stay with you.

So the direct link goes everywhere a repeat customer might look: the sticker on the bag, the receipt, the Google Business Profile, the Instagram bio, the WhatsApp reply. The alternatives to food delivery apps page sets out the realistic options, and the India page covers the payment, GST and FSSAI points that apply to a direct channel.

In one line

No integration with Swiggy, in either direction, and that is stated rather than hidden. Keep Swiggy for reach, use your own site for regulars, and connect both to one POS when the POS connection you need is available.